RETURNS & EXCHANGES

Dear Valued Customers,

At Shop National Team, your satisfaction is our priority. We understand that circumstances may arise where you need to initiate a return. To make this process as smooth as possible, we have outlined our return policy below.

Eligibility for Returns:

You may be eligible to initiate a return if:

• The item is in its original condition, unworn, with all tags and labels intact.
• The return request is made within the specified time frame (see "Return Timeframe" section below).
• The item is not listed as non-returnable or final sale (unless due to manufacturing defects).

Return Timeframe:

You must initiate a return request within 30 days from the date of delivery. Requests beyond this time frame may not be accepted.

Return Process:

To initiate a return, please follow these steps:

1. Contact our customer support team through the specified channel (email, phone, or online chat).
2. Provide relevant order details and the reason for the return.
3. Wait for further instructions from our customer support team.

Please note that the return shipping cost may be borne by the customer unless the return is due to manufacturing defects or an error on our part.

Refund or Exchange:

Once we receive the returned item and verify its eligibility, you can choose between a refund or exchange, depending on product availability.

• Refunds will be issued through the original payment method used during the purchase.
• Exchanges will be processed based on the availability of the requested item. If unavailable, a refund will be provided.

Non-Returnable Items:

Certain items may not be eligible for returns due to hygiene reasons or customization. These items will be explicitly mentioned on the product page. Please review the product description before making a purchase.

Damaged or Defective Items:

If you receive a damaged or defective item, please contact our customer support team immediately. We will provide further instructions on returning the item or resolving the issue.

Please be aware that the above return policy is subject to change. We encourage you to review the policy before making a purchase. For more details or any inquiries, feel free to contact our customer support team, who will be happy to assist you.

Thank you for choosing Shop National Team. Your satisfaction is our commitment.

Best Regards,

Shop National Team Customer Support Team